Before you write to us
This portal publishes independent information about Hit and other online gaming brands. We're here to answer questions about our review content, clarify something you've read on this site, or take feedback on how we can improve the guide. You can reach the editorial team at [email protected], and we aim to respond within 48 hours.
What we can help with: factual questions about the content published here, corrections if you've spotted an error in our coverage of Hit, or general enquiries about how this portal works. What we can't help with: anything to do with your player account, deposits, withdrawals, bonuses, technical issues with the platform, or any matter that requires access to the operator's own systems.
Questions for the operator, not for us
We are an information portal with no access to Hit player accounts. If your question is about registration, a pending withdrawal, bonus terms, identity verification, a payment that hasn't arrived, or any other account matter, you need to contact the operator's own support team directly.
Hit provides support through email at [email protected] and live chat on the platform itself. Those channels can access your account, process requests, and resolve technical issues – none of which we can do from here. The distinction matters: writing to us about a withdrawal delay costs you time, because we'll only be able to point you toward the operator's support anyway.
Our inbox and response times
Send your message to [email protected]. We check this inbox daily and aim to reply within 48 hours on weekdays. If your question arrives late on a Friday, expect a response early the following week. Keep your message clear and specific – the more detail you give us about which part of the site you're asking about, the faster we can get you a useful answer.
What happens next
Once we receive your email, we'll confirm receipt and either answer your question directly or, if it concerns the operator rather than our content, explain where to take it instead. If you've found an error in our Hit coverage – a figure that doesn't match what the operator publishes, or a term we've misunderstood – we'll investigate, correct it if needed, and let you know the outcome.
For complaints about the portal itself, describe what went wrong and what you'd like us to do about it. We'll review the issue and respond with our position. If you're not satisfied with that response, you're welcome to escalate the matter further, though most concerns are resolved in the first exchange.
Help with gambling
If you're writing because gambling has stopped being enjoyable, or you're worried about your own habits or someone else's, free confidential support is available right now. In the UK, contact GamCare on 0808 8020 133 (24/7, free from any phone) or visit BeGambleAware.org. You can also self-exclude across all UK-licensed sites through GamStop, or block access with free software such as Gamban or BetBlocker.
Access to this site is restricted to those aged 18+. Gambling should be entertainment, not an obligation.
This page is for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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